To transfer your contract upon selling your vehicle, you must send the following to the administrator on the contract: We have Transfer Forms available for download at https://www.riders-advantage.com/find-a-contract Locate the ADMINISTRATOR on your contract: LOSS DOCUMENT REQUIREMENTS: within ninety (90) days of settlement with the PRIMARY CARRIER or should there be no ADMINISTRATOR: Norman and Company, Inc. 106 State Street East, Oldsmar, FL 34677 Toll Free: 800-930-4633 ADMINISTRATOR: Capital Administrative Professionals, LLC Please contact your repair facility. There are many reasons why a claim or item may not be covered, the most common reasons are;Customer FAQs
• Copy of your original contract.
• Copies of ALL original vehicle maintenance receipts for the full period of time that you owned the vehicle under your contract.
• Copy of the state-issued vehicle title.
• Letter stating the date and odometer reading at the time of sale.
• New owner’s name, address, and phone numbers.
• A check for the amount listed on your contract (transfer fee) made out to the administrator on your contract under “Transfers.”
YOU shall report any potential loss to the ADMINISTRATOR:
PRIMARY CARRIER within ninety (90) days of the DATE OF LOSS.
For each loss YOU must provide the following and any other additional information we may
request:
1) a copy of the primary insurance settlement worksheet and check;
2) verification of any other insurance or other recoverables (including sale of salvage);
3) verification of any other refundable amounts;
4) a copy of this GAP addendum;
5) verification of the primary insurance deductible and the date of loss;
6) a copy of the police report, in the case of an UNRECOVERED THEFT;
7) details of the FINANCING CONTRACT include YOUR name and address, account number,
amount borrowed, interest rate, payment amount, FINANCING CONTRACT history and
calculation of UNPAID NET BALANCE amount and;
8) any additional reasonable documentation requested by our GAP administrator.
No amount shall be waived by US if the claim is not reported or if the documentation is not
provided within the stated time period. All amounts waived as the result of this addendum shall
be applied to the FINANCING CONTRACT balance within thirty (30) days after satisfactory
presentation and acceptance of all information listed above to our administrator. Loss
processing will not be made until YOU have recovered all amounts from any insurance or other
indemnity which is valid and collectible and from any other recoverable or refundable source.
PO Box 1207, Dublin, OH 43017
Toll Free: 1-888-785-9736
Email: gapadmin@capadminpros.com
• Your contract has expired.
• The repair or item is excluded from coverage.
• The repair or item is not a covered component under the contract’s Terms and Conditions.
HOW DO I TRANSFER MY CONTRACT WHEN I SELL MY VEHICLE?
HOW CAN I RECEIVE A QUOTE FOR COVERAGE ON MY VEHICLE?
DO YOU HAVE A LIST OF REPAIR FACILITIES IN MY AREA WHERE I CAN HAVE MY VEHICLE MAINTENANCED OR START A WARRANTY CLAIM?
HOW DO I START A CLAIM?
HOW DO I START A VEHICLE SERVICE CONTRACT CLAIM?
HOW DO I START A GAP CLAIM?
HOW DO I START A TIRE & WHEEL CLAIM?
HOW DO I FIND THE CURRENT STATUS OF MY CLAIM?
WHAT DO I NEED TO DO TO OBATAIN A VEHICLE RENTAL?
HOW DO I SUBMIT A CLAIM WHERE THE WORK HAS ALREADY BEEN COMPLETED?
WHY WAS THIS CLAIM OR ITEM DENIED?
HOW WILL MY CLAIM GET PAID?