HOW DO I SUBMIT A CLAIM WHERE THE WORK HAS ALREADY BEEN COMPLETED?

  • PRIOR AUTHORIZATION is required by Rider’s Advantage for all repairs.
  • In the case of required emergency repairs outside of business hours, please submit a letter explaining your exceptional circumstances and why you failed to have your repair facility call Rider’s Advantage for approval.
  • In addition, please send a copy of your repair invoice. The repairs must be explained in detail with parts and labor charge breakdowns.
  • Rider’s Advantae will decline submissions when only a payment receipt is attached.
  • Your completed repair must indicate that the repairs were paid by you in full. Enclose a copy of your credit card statement or other proof of payment. Email all documents to

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