F&I Training and Service Department Training

Powersports Service Department Training Seminar - Happening Now!


Location: DFW North/Grapevine Texas


Service Department Training Registration Open

Great Service Managers and Advisors are essential to any successful service department, especially given all the changes our industry has faced over the last decade. An exceptionally good service manager/advisor achieves a hard working, productive and effective workforce that punches above its weight in its performance.


  • Meeting with customers to discuss their needs
  • Creating price estimates and time needed for repairs
  • Requesting parts needed
  • Scheduling service to specific jobs
  • Communicating the needs of customers to your service technicians
  • Entering Work Order details into your dealership’s management system
  • Communicating information regarding parts, Work Orders, costs, warranties, time, etc.
  • Communicating Work Order statuses to customers and relaying any additional work needed and associated costs
  • Tracking repairs and problem causes
  • Tracking and processing customer warranties and insurance

As the industry progresses and new trends emerge, it’s important that your service team stays sharp. Enrolling your Service Department in training courses like those offered through Rider's Advantage will ensure your team brushes up on industry best practices.


Class Dates & Times:

Cost: $399 per Attendee
Sunday, April 23 - 10:00 AM to 6:00 PM CST
Monday, April 24 - 8:30 AM to 4:00 PM CST


Service Department Training Registration

DFW North/Grapevine, Texas

Next Service Department Training class will be announced soon. We appreciate your interest and feel free to reach out to your Regional Sales Manager.


3 Ways to Be a Better F&I Manager

1. Get the Best Professional Training

Think about it. The best professional athletes train with the best coaches. Ivy league universities employ brilliant professors to teach at their schools. Following that line, F&I managers should train with a world-class F&I training program. It primes you for the real world. Our world-class training programs have years of powersports experience. The best F&I training is the most important decision that an aspiring and current F&I manager can make for their whole career. Training will help you be the best F&I manager and Rider's Advantage is here to help!

2. Follow a Formula

You’re only as good as the procedure in your playbook. And you’ve got to follow the given procedure. A proven and repeatable formula will lead to success. If you don’t follow the procedure, you’ll wind up with a different result. It’s just like a recipe for a dish. Change some of the ingredients, and you’ll get a different dish. Often, it won’t taste as good, and it’s just mediocre. The formula to follow is straightforward. A professional environment plus a proper explanation of benefits plus unbiased information equals a profit in the finance office. Don’t deviate from the formula, and you’ll yield good results.

Unbiased information is all about how the customer feels about your selling methods. Are you selling them or informing them? A proper explanation of benefits centers on the features and benefits of what you’re selling. Are you more focused on the features than the benefits for the customer? A benefit is how the product affects the customer. It’s benefits that sell not the features. People want to know what a product can do for them.

3. Keep it Professional and Positive

Maintain a Professional Environment and get rid of all the sales gimmicks. Ditch them all. The atmosphere of your dealership shouldn’t resemble that of a timeshare sale. The formula to use is unbiased information, proper explanation of benefits and a professional atmosphere.

Keep it positive. Both negativity and positivity are contagious. You’ll definitely want to go with positivity. Research has shown that happiness spreads like a virus. Infect your customers with happiness. Even if you’ve been down from a stroke of some bad luck, keep it positive with both colleagues and customers. Speak positive thoughts, uplift your coworkers and even take the sales team out for a good lunch. All of these actions will positively affect those around you. It will also affect you in your attitude.

So, how do you become the very best F&I manager? Get professional training to hone your craft, follow the proven formula and be a positive voice at work. Others will certainly notice the vibe.

Important Skills Of The Service Department

1. Interact with People in a Friendly Manner (People Skills)

Your Service Writer deals with people on a regular basis – from taking customer bookings and providing them with estimates to interacting with suppliers. Someone who is unable to be friendly and polite during those proceedings situations can easily drive customers away.

In addition, a Service Writer may also have to handle customer complaints, which requires a certain level of diplomacy. Given how delicate such situations can be, you don’t want someone who’s either too irritable or shy to be involved in them.

For best results, try to find someone who enjoys talking to people and solving problems. This will make all the difference to your dealership’s customer experience.

2. Communicate Effectively

One of the key responsibilities of a Service Writer/Service Advisor is to effectively communicate customer needs to service technicians. First and foremost, they must be able to clearly explain to your customers what repairs should be performed and why – without confusing them.

Secondly, they must also be able to relay customers’ requests to your service technicians (using tools like Service Manager Pro), without confusing them either, while managing their repair schedules.

So, it’s not enough for a Service Writer to just be friendly – they must also be able to clearly convey vital information to everyone involved.

3. Correctly Interpret Customer Service Requests & Tech Recommendations

To ensure your techs know what to do and to meet your customers’ service expectations, your Service Writer must be very good at understanding everything they say.

Often, customers don’t know exactly what kind of repairs they may need. It’s the Service Writer’s job to “decipher” what they want and then write it all down.  This relates directly to having great communication skills, since the process involves asking a lot of questions, many of which cannot be scripted, to ensure clarity.

But customers are only half the equation. Your techs have recommendations of their own, so being able to understand what they mean and then communicate it all to the customer is equally important.

If your Service Writer is unable to understand what is needed, they can end up miscommunicating that information and reflect negatively on the dealership.

4. Understand the Technology

Being great at understanding people will do your Service Writer no good if they don’t understand the technology they’re servicing. Whether they are interacting with your techs, ordering parts, or looking at complex tech documents, they need to know how your products work if they want to truly be helpful.  Otherwise,  how can they ensure that your techs know what to do?

5. Make Accurate Notes & Calculations

Service Writers have to do a lot of writing and math, so if they’re not good at forming legible sentences or making correct calculations, they can cause blunders and slow down your dealership’s services. After all, a Service Writer is not just responsible for talking to customers and service technicians, but also for ordering parts, sending out invoices, and taking inventory. As you probably already know, making mistakes in those areas can be costly.

6. Think on Their Feet

There are a lot of different variables involved in servicing equipment – from meeting customer expectations to ordering the right parts – which means that there are plenty of opportunities for things to go wrong. Parts may arrive late, techs may run behind schedule, or your customers may simply change their minds.

When something inevitably doesn’t go according to plan, your Service Writer must be able to quickly resolve the problem. They have to be able to analyze it and then come up with a solution that makes the customer happy and doesn’t strain your bottom line.