PPM (Priority Maintenance) Pre-Authorization
CAP Pre-Authorization:
Call (888) 785-9736
FAX: (888) 843-9198
Email Estimate: claims@capadminpros.com
Claims Hours: Monday - Friday 8 am to 6 pm Eastern Time
Closed: Saturday & Sunday
Classic Administrators
PPM (Priority Maintenance) Pre-Authorization
Classic Pre-Authorization:
Call (855) 379-5847
FAX: (904) 394-0523
Email Estimate: akppm@fortegra.com
Claims Hours: Monday - Friday 8 am to 5 pm Eastern Time
Closed: Saturday & Sunday
**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED**
GUIDELINES
If CONTRACT is marked “New” on the Registration Page, the term of this Agreement begins on the Agreement Purchase Date as listed on the Registration Page. The term ends at 12:00 AM on the day when the number of months of the Agreement term has elapsed. If Vehicle is marked “Used” on the Registration Page or if the Agreement is purchased after the Vehicle Purchase Date, a mandatory Waiting Period will apply and the term will begin thirty-one (31) days from the Agreement Purchase Date. No Maintenance Benefits will be paid during the Waiting Period. The term ends at 12:00 AM on the day when the number of months of the Agreement term has elapsed. Maintenance Benefits that come due before or during the Waiting Period are not eligible for coverage.
Maintenance RO's should be separate from any other customer RO. All repair orders must have miles/hours and authorized customer signature to receive payment.
Priority Maintenance benefits are defined by the OEM maintenance schedule listed in the owner's manual.
Claims will audit all RO's for Labor Hours and Parts using Service Manager Pro (SMP). Shop supplies (Max $10.00) and other fees not listed per the maintenance schedule will be deducted from payment.
If customer would like to use an Oil & Filter maintenance that is not included in the required full maintenance, please separate on a different repair order.
New Units Sold Same Day - No Wait Period
Used Units Sold Same Day - 30 Day Wait Period
New & Used Units Sold After Time of Sale are considered "Service Drive Sale" and surcharge applies - 30 Day Wait Period
Please note regarding used vehicles: The maintenance contract does not cover any maintenance that is due at the time of sale, regardless of whether the waiting period has elapsed. The vehicle will be eligible for the subsequent scheduled maintenance according to the Original Equipment Manufacturer (OEM) maintenance schedule.
All claims submitted after 45 days will be denied and require an exception.
All claims submitted after 90 days will be denied.
SUBMIT FOR MAINTENANCE CLAIM PAYMENT
Priority Maintenance Claims
Please use this form to submit for Priority Maintenance claims payments.