Priority Maintenance Claims

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Capital Administrative Professionals

PPM (Priority Maintenance) Pre-Authorization

CAP Pre-Authorization:

Call (888) 785-9736

FAX: (888) 843-9198

Email Estimate:

Claims Hours: Monday - Friday 8 am to 6 pm Eastern Time

Closed: Saturday & Sunday

Pre-Authorization (855) 379-5847
Classic Administrators

PPM (Priority Maintenance) Pre-Authorization

Classic Pre-Authorization:

Call (855) 379-5847

FAX: (904) 394-0523

Email Estimate:

Claims Hours: Monday - Friday 8 am to 5 pm Eastern Time

Closed: Saturday & Sunday



If CONTRACT is marked “New” on the Registration Page, the term of this Agreement begins on the Agreement Purchase Date as listed on the Registration Page. The term ends at 12:00 AM on the day when the number of months of the Agreement term has elapsed. If Vehicle is marked “Used” on the Registration Page or if the Agreement is purchased after the Vehicle Purchase Date, a mandatory Waiting Period will apply and the term will begin thirty-one (31) days from the Agreement Purchase Date. No Maintenance Benefits will be paid during the Waiting Period. The term ends at 12:00 AM on the day when the number of months of the Agreement term has elapsed. Maintenance Benefits that come due before or during the Waiting Period are not eligible for coverage.


Maintenance RO's should be separate from any other customer RO. All repair orders must have miles/hours and authorized customer signature to receive payment.

Priority Maintenance benefits are defined by the OEM maintenance schedule listed in the owner's manual.

Claims will audit all RO's for Labor Hours and Parts using Service Manager Pro (SMP). Shop supplies (Max $10.00) and other fees not listed per the maintenance schedule will be deducted from payment.

If customer would like to use an Oil & Filter maintenance that is not included in the required full maintenance, please separate on a different repair order.

New Units Sold Same Day - No Wait Period

Used Units Sold Same Day - 30 Day Wait Period

New & Used Units Sold After Time of Sale are considered "Service Drive Sale" and surcharge applies - 30 Day Wait Period

Please note regarding used vehicles: The maintenance contract does not cover any maintenance that is due at the time of sale, regardless of whether the waiting period has elapsed. The vehicle will be eligible for the subsequent scheduled maintenance according to the Original Equipment Manufacturer (OEM) maintenance schedule.

All claims submitted after 45 days will be denied and require an exception.

All claims submitted after 90 days will be denied.


Priority Maintenance Claims

Please use this form to submit for Priority Maintenance claims payments.

Please Choose Correct Administrator(Required)

Customer Information

Please enter a number from 1 to 999999.

Dealership Information

Contact Name at Dealership/Repair Facility(Required)
Max. file size: 50 MB.
Repair Order Authorized and Signed by Customer?(Required)
*Note - To receive payment, all RO's (Invoices) must have a customer signature.*
Repair Order (Invoice) shows Miles/Hours?(Required)
*Note - To receive payment, all RO's (Invoices) must have miles/hours.*
Drop files here or
Accepted file types: jpg, png, pdf, Max. file size: 50 MB.
    Photos (Optional)
    Accepted file types: jpg, jpeg, png, gif.

    Still Need Help?

    For additional assistance, please call (918) 266-1200 or Rich Butler, National Sales Manager at (918) 921-1004