File a Claim

INFORMATION

**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED**

 

Rider's Advantage Claims Procedures

Rider’s Advantage is committed to exceeding our dealer and customer's expectations at all administration levels, especially when filing a claim. Today's consumers demand knowledgeable and professional service, and we provide just that. You deserve to speak to the experts, so we brought them to you.

To speak to one of our claims representatives please call 888.785.9736 or Rider's Advantage Dealer Assistance, please call 918.266.1200

Claims Hours

M-F 8:00am to 6:00pm Eastern Time

SAT-SUN Out Riding (Closed)

 

Dealers

Calling in a Rider’s Advantage Claim

Make sure you have the following ready:

  1. Customer Last Name and Last 6 digits of the VIN
  2. Part Numbers with List Prices
  3. Labor Time
  4. Pictures (if calling in a Tire or Wheel Claim)
**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED** 

**Note: If you need to add parts and labor after receiving an authorization code, call for a new authorization.**

CONTRACT LOOKUP

Find a Customer Contract

Still need help? Please call (918) 266-1200 or your Regional Sales Manager or Rich Butler, National Sales Manager (918) 921-1004.

**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED** 

CLAIMS ADMINISTRATORS

All Products Pre-Authorization

Capital Administrative Professionals

CAP Pre-Authorization: 

Call (888) 785-9736          

Email Estimate: claims@capadminpros.com

Claims Hours: Monday - Friday 8 am to 6 pm Eastern Time

Closed: Saturday & Sunday

Pre-Authorization
(855) 379-5847
Classic Administrators/Auto Knight Motor Club

VSC and Tire & Wheel Pre-Authorization

Classic Pre-Authorization:

Call: (855) 379-5847

Email Estimate: Must Call

Email for Payment: akinvoices@fortegra.com 

Claims Hours: Monday - Friday 8 am to 5 pm Eastern Time

Closed: Saturday & Sunday

Pre-Authorization
(833) 336-3993

PDS VSC Pre-Authorization

PDS Pre-Authorization:

Call (833) 336-3993

Email Estimate: psclaims@pdsadm.com 

Claims Hours: Monday - Friday 5 am to 5 pm Pacific Time

Closed: Saturday & Sunday

Century Pre-Authorization:   Call (877) 778-3447      Must Call for Pre-Authorization      Quick Claims Form - Century

SUBMISSION FOR PAYMENT

All VSC and T&W Require Pre-Authorization prior to any services being performed.

Determining the Administrator
To be sure who to call, it is best to look up the contract. You can look up contracts using the Find a Customer Contract above. Please provide the LAST NAME and LAST 6 of VIN#. You will need to open the contract to the first page. Below is what to look for to identify who the administrator is:
CAP:

All of the CAP contracts have their claims phone number in the top right corner.

ADMINISTRATION/CLAIMS - 1-888-785-9736

ROADSIDE ASSISTANCE - 1-888-263-4409

 

CLASSIC VEHICLE SERVICE CONTRACTS:

Bottom left corner you will see this:

PDS: Vehicle Service Contracts:
Bottom of 1st page or top of 2nd page, administrator is listed.

 

For all other ancillary products, if it is not CAP, it is a Classic contract.

CAP 888-785-9736 M-F 8am-6pm EST  Classic 855-379-5847 M-F 9am-5pm EST    PDS 833-336-3993 M-F 5am-5pm PST

CUSTOMER RESPONSIBILITY

Customer Responsibility

IN THE EVENT OF A BREAKDOWN THE CUSTOMER MUST:

  • Take measures to prevent further damage.
  • Take the vehicle to a commercial repair facility and provide a copy of the ESC.
  • Authorize any charges necessary to determine the cause of failure including necessary diagnostics and tear down.
  • If it is determined that the failure does not constitute a breakdown under the terms of the ESC, the customer is responsible for diagnostic and tear down charges.
  • Pay applicable deductible, if any, on approved repairs.

THE LICENSED REPAIR FACILITY MUST:

  • Contact the claim department as listed above to obtain approval prior to performing repairs or cleaning any parts.
  • Provide an estimate of parts and labor costs for approval.

CLAIMS DEPARTMENT WILL:

  • Request proof of maintenance as required in accordance with the terms and conditions of the agreement or send an inspector, if warranted.
  • Provide a claim authorization number and an approved amount for covered repairs, less the customer’s applicable deductible.

CLAIM PAYMENT FOR APPROVED CLAIMS:

  • Within 30 days of the repair, the dealer or customer must furnish the administrator with copies of the repair orders and other requested documents or receipts. All receipts must show customer name, ESC contract number, service date, and vehicle description.
  • Authorized claims will be paid upon receipt of all documentation requested by the claims department including a completed and signed invoice.
  • Fax, email, or mail the completed and signed invoice to the payment department as listed above, attention Powersports ESC Claim Payment.

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