File a Claim

**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED**

 

Rider's Advantage Claims Procedures

Rider's Advantage wants to make every effort to assist you during the claims process.

Below you will find the claims procedures for our Administrators: Capital Administrative Professionals, Classic/Fortegra and Premier Dealer Services.

These companies adjudicate our claims and, if approved, pays your claim, dealership/repair facility for repair work or required  maintenance. 

 

 

Rider's Advantage Products:

VSC - CAP, Classic/Fortegra and PDS

Priority Maintenance (CAP or Classic/Fortegra)

Lifetime Battery (CAP or Classic/Fortegra)

Tire & Wheel On-Road (CAP or Classic/Fortegra)

Tire & Wheel Off-Road -ATV's and UTV's Only (CAP or Classic/Fortegra)

**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED** 

 

  • Be prepared to give your contact information, including address, phone and email for payment.
  • Please provide contract number or the last 8 digits of the VIN along with the service or repair requested.
  • Claims will review your estimate while on the phone with you.
  • Pictures may be requested to be emailed for clarification.
  • If approved, you will receive an authorization code with an amount for payment.

**Note: If you need to add parts and labor after receiving an authorization code, call for a new authorization.**

Find a Customer Contract

Still need help? Please call (918) 266-1200 or your Regional Sales Manager.

**PREAUTHORIZATION IS REQUIRED BEFORE ANY SERVICES ARE PERFORMED** 

Capital Administrative Professionals

(All Claims) Pre-Authorization

CAP Pre-Authorization: 

Call (888) 785-9736     

FAX: (888) 843-9198     

Email Estimate: claims@capadminpros.com

Claims Hours: Monday - Friday 8 am to 6 pm Eastern Time

Closed: Saturday & Sunday

Pre-Authorization
(855) 379-5847
Classic Administrators

PPM (Priority Maintenance) Pre-Authorization

Classic Pre-Authorization: 

Call (855) 379-5847     

FAX: (904) 394-0523     

Email Estimate: akppm@fortegra.com

Claims Hours: Monday - Friday 8 am to 5 pm Eastern Time

Closed: Saturday & Sunday

Pre-Authorization
(833) 336-3993

PDS VSC Pre-Authorization

PDS Pre-Authorization:

Call (833) 336-3993

FAX: (866) 764-8544

Email Estimate: psclaims@pdsadm.com 

Claims Hours: Monday - Friday 5 am to 5 pm Pacific Time

Closed: Saturday & Sunday

 

Pre-Authorization
(855) 379-5847
Classic Administrators

VSC and Tire & Wheel Pre-Authorization

Classic Pre-Authorization:

Call: (855) 379-5847

FAX: (760) 537-4444

Email Estimate: Must Call

Claims Hours: Monday - Friday 8 am to 5 pm Eastern Time

Closed: Saturday & Sunday

Century Pre-Authorization:   Call (877) 778-3447      FAX: (505) 715-4202     Must Call for Pre-Authorization      Quick Claims Form - Century

All VSC and T&W Require Pre-Authorization prior to any services being performed.

Customer Responsibility

IN THE EVENT OF A BREAKDOWN THE CUSTOMER MUST:

  • Take measures to prevent further damage.
  • Take the vehicle to a commercial repair facility and provide a copy of the ESC.
  • Authorize any charges necessary to determine the cause of failure including necessary diagnostics and tear down.
  • If it is determined that the failure does not constitute a breakdown under the terms of the ESC, the customer is responsible for diagnostic and tear down charges.
  • Pay applicable deductible, if any, on approved repairs.

THE LICENSED REPAIR FACILITY MUST:

  • Contact the claim department as listed above to obtain approval prior to performing repairs or cleaning any parts.
  • Provide an estimate of parts and labor costs for approval.

CLAIMS DEPARTMENT WILL:

  • Request proof of maintenance as required in accordance with the terms and conditions of the agreement or send an inspector, if warranted.
  • Provide a claim authorization number and an approved amount for covered repairs, less the customer’s applicable deductible.

CLAIM PAYMENT FOR APPROVED CLAIMS:

  • Within 30 days of the repair, the dealer or customer must furnish the administrator with copies of the repair orders and other requested documents or receipts. All receipts must show customer name, ESC contract number, service date, and vehicle description.
  • Authorized claims will be paid upon receipt of all documentation requested by the claims department including a completed and signed invoice.
  • Fax, email, or mail the completed and signed invoice to the payment department as listed above, attention Powersports ESC Claim Payment.

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